Vehicles may arrive to OHSU quickly and cannot idle in many areas. Billing begins as soon as a driver arrives. Be mindful of your vehicle's estimated arrival time.

When on OHSU campuses, you'll likely see designated pick up and drop off locations in the Lyft app. OHSU buildings may be off street or connect to multiple streets. In many areas, vehicles are unable to idle. Designated locations help the driver find you and improve your experience.

Ride hail may be an appropriate option for arriving or departing OHSU quickly. However, ride hail is not recommended when a rider is experiencing a medical emergency.

OHSU members are obligated to show respect to all who arrive on campus, including those providing services such as ride hail drivers. Please be mindful of ride hail guidelines and etiquette including tipping, ratings, communications in app, and ride hail company guidelines. Adhere to normal expectations of conduct for representing OHSU in the community.

Note that the baseline rating for a ride that meets expectations is 5 stars. 4 star ratings may lead to drivers being revoked app access. 3 star ratings block a driver from picking you up in the future.