Download the MyChart app

If you have a phone or tablet for your visit, be sure to download and use the MyChart App.

• MyChart iPhone app
• MyChart Android app

Check in

Check in electronically at least 15 minutes before your appointment. Complete the "PreCheck-In" form to answer questions about your medical history, medications and more. (Like being early? Check in is available up to 7 days before your visit.)

• Go to Visits.
• Tap your appointment.
• Tap “PreCheck-In”

Join your visit

1. 15 minutes prior to your appointment, tap the “Join video visit” icon.
2.  You will enter a virtual waiting room. Your provider will join you there.

View more detailed instructions on a smartphone or tablet, or see printable instructions

Check in

Check in electronically at least 15 minutes before your appointment. Complete the “PreCheck-in” form to answer questions about your medical history, medications and more. (Like being early? Check in is available up to 7 days before your visit.)​

1. Go to Visits.
2. Select your appointment’s “Details” button.
3. Click the “PreCheck-In” button.

Join your visit

1. 15 minutes before your appointment starts, the “UPDATE INFORMATION” button will change to “Join video visit.”
2. At your appointment time, click “Join video visit.” 
3. If you try to connect but aren’t able to do so, try refreshing your browser 5 minutes prior to your appointment.

View more detailed instructions for the computer, or see printable instructions

• To adjust volume, increase or decrease settings on your device
• Use headphones with a microphone to provide the best audio quality.
• Test your lighting to make sure your provider see you well enough to examine you.
• Try to find a quiet, private space.

How to turn off pop-up blockers

Chrome for Mac and PC

1. If a pop-up is blocked, you will see a “Pop-up blocked” icon to the right of your address bar (it will have a red “x”) in your browser window.
2. Click the icon.
3. Select “Always allow pop-ups from this site”

Chrome for Android

1. Tap on the three dots on the top far right of your screen.
2. Tap on “Settings” then “Site settings”
3. Tap on “Pop-ups and redirects” then tap the toggle so that it is blue instead of grey.

Microsoft Edge

1. Click the three dots on the top far right of your screen.
2. Select “Settings”.
3. Select “Cookies and site permissions”.
4. Click “Pop-ups and redirects”.
5. To the right of “Block (recommended),” slide the setting to Off.      

Safari for Mac

1. In the top left of your screen, click “Safari”.
2. Select “Preferences” then click “Websites”
3. Click “Pop-up Windows”
4. Where it says "When visiting other websites:," there will be a dropdown menu with two blue arrows. Click on it.
5. Here you can select "Allow" and it will automatically save this setting.

Safari for iOS

1. Launch Settings.
2. Tap Safari.
3. Under the General section, click the toggle next to Block Pop-ups to disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.

Firefox

1. If a pop-up is blocked, you will see an information bar at the top of your browser window.
2. For PC: Click the “Options” button and select “Allow pop-ups from this site”.
3. For Mac: Click the “Preferences” button and select “Allow pop-ups from this site”.

• Before your visit, we will ask you to review a few forms (you’ll see them again during the pre-visit process):
  • Notice of Privacy Practices
  • Notice of Your Right to Decline Future Sample Research