We are seeking agreement with UnitedHealthcare
Good-faith agreement with UnitedHealthcare
We are pleased to share that OHSU, Adventist Health Portland and Hillsboro Medical Center have each reached a good-faith agreement with UnitedHealthcare and and are working to finalize contracts before the expiration deadline.
We're working to stay in the UnitedHealthcare insurance network
Oregon Health & Science University, Adventist Health Portland, and/or Hillsboro Medical Center are each committed to ensuring that all Oregonians have access to the best care possible. Each will continue working with UnitedHealthcare to finalize new, multiyear contracts before April 1.
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We can now schedule all patients with UnitedHealthcare coverage and continue offering care.
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Make sure your insurance information on file is current. Learn how to update your information by calling or using MyChart in the question-and-answer section below.
The latest information will always be posted on this webpage.
To learn how these changes may affect you, contact UnitedHealthcare directly.
- 1-866-633-2446/TTY 711
- UHC.com
- Check the back of your ID card.
Questions and answers
Oregon Health & Science University (OHSU)
When will UnitedHealthcare in-network benefits end?
We sincerely hope to reach an agreement. Otherwise, in-network benefits will end at midnight on March 31, 2025.
Who should I contact if I have questions about how this change affects my health care?
It's best to call UnitedHealthcare Customer Service.
- Find the phone number on your member ID card.
- 1-866-633-2446 / TTY 711
- UHC.com
How can I update my insurance information at OHSU?
You can call or use MyChart to verify or update your insurance information.
- Talk to a person for help updating your insurance on file at OHSU: 503-494-8505
- Use MyChart:
- Have your insurance card handy.
- Log into MyChart.
- From the Menu on the left, scroll down to Insurance Summary.
- Click on Update Coverage.
Where can I find general information about billing and insurance at OHSU?
Visit our website for payments, accepted health plans and more.
What if I have a medical question about my care?
Use MyChart for medical questions.
How do I transfer my medical records?
- Fill out the release form to transfer your medical records from OHSU.
- Your records are also always visible through your OHSU Health MyChart account. If your new provider uses Epic as their electronic medical record, then your OHSU Health records will be available to your new provider through Care Everywhere.
Why did I get a letter about this if I no longer have UnitedHealthcare insurance?
We are sorry for any confusion. This network negotiation does not apply if you get your insurance from a different company. Our records show UnitedHealthcare as your insurance provider. You can update your insurance in MyChart or call registration at 503-494-8505
Adventist Health Portland
When will UnitedHealthcare in-network benefits end?
We sincerely hope to reach an agreement. Otherwise, in-network benefits will end at midnight on March 31, 2025.
Who should I contact if I have questions about how this change affects my health care?
It's best to call UnitedHealthcare Customer Service.
- Find their phone number on your member ID card.
- 1-866-633-2446 / TTY 711
- UHC.com
How can I update my insurance information at Adventist Health Portland?
You can call or use MyChart to verify or update your insurance information.
- Talk to a person for help updating your insurance on file at Adventist Health Portland: 503-261-6929
- Use MyChart:
- Have your insurance card handy.
- Log into MyChart.
- From the Menu on the left, scroll down to Insurance Summary.
- Click on Update Coverage.
Can I still go to an emergency room at Adventist Health Portland?
You can always go to any hospital for emergency care. But ALWAYS go to the nearest hospital in an emergency, regardless of costs or insurance.
Where can I find general information about billing and insurance at Adventist Health Portland?
Visit our website for payments, accepted health plans and more.
What if I have a medical question about my care?
Use MyChart for medical questions.
How do I transfer my medical records?
- Fill out the release form to transfer your medical records from Adventist Health Portland.
- Your records are also always visible through your OHSU Health MyChart account. If your new provider uses Epic as their electronic medical record, then your OHSU Health records will be available to your new provider through Care Everywhere.
Why did I get a letter about this if I no longer have UnitedHealthcare insurance?
We are sorry for any confusion. This network negotiation does not apply if you get your insurance from a different company. Our records show UnitedHealthcare as your insurance provider. You can update your insurance in MyChart or call registration at 503-261-6929.
Hillsboro Medical Center
When will UnitedHealthcare in-network benefits end?
We sincerely hope to reach an agreement. Otherwise, in-network benefits will end at midnight on March 31, 2025.
Who should I contact if I have questions about how this change affects my health care?
It's best to call UnitedHealthcare Customer Service.
- Find their phone number on your member ID card.
- 1-866-633-2446 / TTY 711
- UHC.com
How can I update my insurance information at Hillsboro Medical Center?
You can call or use MyChart to verify or update your insurance information.
- Talk to a person for help updating your insurance on file at Hillsboro Medical Center: 503-681-1179
- Use MyChart:
- Have your insurance card handy.
- Log into MyChart.
- From the Menu on the left, scroll down to Insurance Summary.
- Click on Update Coverage.
Where can I find general information about billing and insurance at Hillsboro Medical Center?
Visit our website for payments and common questions.
What if I have a medical question about my care?
Use MyChart for medical questions.
How do I transfer my medical records?
- To transfer your Hillsboro Medical Center records, fill out the release form.
- Your records are also always visible through your OHSU Health MyChart account. If your new provider uses Epic as their electronic medical record, then your OHSU Health records will be available to your new provider through Care Everywhere.
Why did I get a letter about this if I no longer have UnitedHealthcare insurance?
We are sorry for any confusion. This network negotiation does not apply if you get your insurance from a different company. Our records show UnitedHealthcare as your insurance provider. You can update your insurance in MyChart or call registration at 503-681-1179.
Contact information
Patients of Oregon Health & Science University, OHSU Doernbecher Children’s Hospital, Adventist Health Portland or Hillsboro Medical Center:
For general questions about the information on this webpage, you can call or email us. Please know that our support team can’t answer medical or health questions.
- Call: 1-844-712-7796 during business hours.
- Email: healthplancontract@ohsu.edu. Please allow two business days for a response.
لمعرفة كيفية تأثير هذه التغييرات عليك، اتصل بـ UnitedHealthcare مباشرةً.
- 1-866-633-2446/TTY 711
- UHC.com
如欲瞭解這些改變對您造成哪些影響，請直接聯絡 UnitedHealthcare。
- 1-866-633-2446/TTY 711
- UHC.com
이러한 변경 사항이 귀하에게 어떤 영향을 미칠 수 있는지 알아보려면 UnitedHealthcare에 직접 문의하십시오.
- 1-866-633-2446/TTY 711
- UHC.com
如需了解这些变化对您有何影响，请直接联系UnitedHealthcare。
- 1-866-633-2446/TTY 711
- UHC.com
Обратитесь в UnitedHealthcare, чтобы узнать о возможных последствиях этих изменений.
- 1-866-633-2446/TTY 711
- UHC.com
Contacte directamente a UnitedHealthcare para saber cómo le afectan estos cambios.
- 1-866-633-2446/TTY 711
- UHC.com
Để tìm hiểu những thay đổi này có thể ảnh hưởng đến quý vị như thế nào, vui lòng liên hệ trực tiếp với UnitedHealthcare.
- 1-866-633-2446/TTY 711
- UHC.com